PRIVACY POLICY & DATA PROTECTION POLICY

Madadgaar Expert Partner Platform

Effective Date: [Insert Date] · Last Updated: [Insert Date]

1. Introduction

Madadgaar Expert Partner (“Madadgaar”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of all individuals and entities using our platform, including Clients (Users), Madadgaar Expert Partners (Agents), and Partner Companies. This Privacy Policy explains how we collect, use, store, share, and protect personal and business data in accordance with applicable data protection laws.

2. Scope of This Policy

This Policy applies to:

  • Madadgaar website and mobile applications
  • Admin portals and partner dashboards
  • All services, communications, and transactions conducted via the Platform

By using the Platform, you consent to the practices described in this Policy.

3. Information We Collect

3.1 Personal Information

  • Full name
  • CNIC / National ID / Passport (where required)
  • Email address
  • Mobile and landline numbers
  • Residential or business address

3.2 Business & Professional Information

  • Company name and registration details
  • Trade licenses and authorizations
  • Business address and sector information
  • Authorized representative details

3.3 Transaction & Deal Data

  • Service requests and listings
  • Deal status, history, and activity logs
  • Commission and payout records

3.4 Technical & Usage Data

  • IP address
  • Device and browser information
  • Login timestamps
  • Usage patterns and interaction data

3.5 Uploaded Content

  • Property images and videos
  • Documents, agreements, and proofs
  • Communications and messages exchanged on the Platform

4. Purpose of Data Collection

We collect and process data to:

  • Register and verify users, agents, and partner companies
  • Facilitate service listings and deal execution
  • Assign leads and enable communication
  • Process commissions and payouts
  • Ensure platform security and prevent fraud
  • Comply with legal and regulatory obligations
  • Improve platform functionality and user experience

5. Legal Basis for Processing

We process personal data based on:

  • User consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

6. Data Sharing & Disclosure

Madadgaar does not sell personal data. Data may be shared only with:

  • Assigned agents or partner companies for service delivery
  • Payment processors and technology service providers
  • Regulatory authorities when legally required
  • Internal teams for compliance, audit, and support

All third parties are required to maintain confidentiality and data security.

7. Data Storage & Retention

  • Data is stored on secure servers with access controls
  • Retention is limited to the duration necessary for: Platform operations; Legal compliance; Dispute resolution
  • Inactive or terminated accounts may have data archived or anonymized

8. Data Security Measures

We implement reasonable safeguards including:

  • Role-based access control
  • Encrypted data storage and transmission
  • Secure document handling
  • Activity logging and monitoring

Despite best efforts, no system can guarantee absolute security.

9. User Rights

Subject to applicable laws, users may:

  • Request access to their personal data
  • Request correction of inaccurate information
  • Request account deactivation
  • Withdraw consent (subject to legal obligations)

Requests may be submitted through official support channels.

10. Cookies & Tracking Technologies

Madadgaar may use cookies and similar technologies to:

  • Maintain user sessions
  • Analyze platform usage
  • Enhance user experience

Users may manage cookie preferences through their browser settings.

11. Data Transfers

Data may be processed or stored on servers located outside your country, subject to appropriate safeguards and compliance with applicable laws.

12. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

13. Policy Updates

This Policy may be updated periodically. Users will be notified of material changes. Continued use of the Platform constitutes acceptance of the updated Policy.

14. Contact & Complaints

For privacy-related questions, data requests, or complaints, contact:

📧 support@madadgaar.com.pk (example)

15. Consent & Acceptance

By using the Madadgaar platform, you:

  • Acknowledge that you have read and understood this Policy
  • Consent to the collection, use, and processing of your data as described
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